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Customer Service
- Shipping & Delivery
- Items will ship within 5 business days. Please expect your delivery within 1-2 weeks. We custom pack your purchase with the greatest care. In the event that an item arrives damaged, please contact us immediately, and we will do our best to remedy the situation. .
- Privacy & Security
- At Premier Art Inc., we know how important personal privacy is to you. Because of our interest in protecting your privacy, we have adopted the following practices for massiveburnshop.com and massiveburnstudios.com, continuing our commitment to you, our valued customer.1. Providing Information via massiveburnshop.com. Our website provides visitors with several online forms which the visitor may use to request information about the company, specific artwork, or to save information to the "Wishlist" section. The use of these online forms is completely voluntary. Visitors to the website may navigate the entire website without using any of these features or providing any information.
2. Our Collection, Retention and Use of Information. We collect and retain information about you only for specific business purposes - and we will tell you why we are collecting and retaining it upon your request. If you choose to identify yourself by filling out one of the online forms, the information you send is maintained by us so that we can respond to your question or inquiry, or to provide the requested service, as the case may be. Any information sent to us is not shared with anyone outside of our company and its affiliated divisions. If you no longer want us to maintain your information, this can be accomplished by sending us an email via the contact us option or opting out through any email direct mail as indicated.
3. Storage of Information and Security. Information sent to us is stored as a secured log file housed on the Web, and sent via email to those persons involved in responding to your question, inquiry, or request. You should know that information sent over the Internet, whether by email or by using one of our online forms, is not necessarily secure against interception. Therefore, we cannot be responsible for interception of your information. We do not collect any personal information from visitors unless that information is voluntarily supplied by the visitor. Personal information means information such as your name, address, phone number, or email address. We will only have personal information about you if you voluntarily decide to provide it to us. In order to improve the content and usefulness of our website, we may employ the use of "cookies" to track non-personal, non-identifying information about the visitors to our website.
4. Please Note The materials found on this website, including all artwork images, are subject to copyright protection and may not be used or reproduced without the express written permission of Premier Art Inc., Inc. Infringement of copyrighted subject matter is a serious offense under United States law and can result in the imposition of significant fines and attorneys' fees. 17. U.S.C. ยง501 et seq. - Returns & Replacements
- At Premier Art Inc., we take great pride in the quality and craftsmanship of our products. Attention to detail in design, materials, and construction is always forefront. Although we make every effort to display products as true to life as possible, please keep in mind that colors may appear differently on your computer screen than in reality. Every item in our collection is carefully inspected before leaving our studio. We encourage you to do the same upon receipt of your purchase. In the event that damage occurs in transit, please contact us at shop@premierart.net.com within 7 days. Upon return, your merchandise will be inspected. Pending inspection, a refund or credit will be issued to you for the value of the item including taxes. Shipping and handling charges are non-refundable
. Due to the uniqueness of many products, especially original artwork, we may not be able to replace the item with the exact item purchased. Original Artwork will only be supplied with an exchange, not a refund. Please note: Custom and special orders are not returnable. - Updating Account Information
- You can update your account information at any time under the "My Account" link. From your My Account Dashboard you have the ability to view a snapshot of your recent account activity and update your account information, including passwords, billing and shipping details, and newsletter subscriptions. Please update your account with any changes, so that we can stay in contact with you regarding any specials, sales, or updates to the shop.